SIZE GUIDE
The size above is inner length. And there may be 0-1cm
error due to measure by hand.
The size you need=length of your child’s feet+1~2cm
Please choose the bigger size for the children feet grow very fast.
US size 11=CN size 28(shoes inner length 17.5cm)
US size 11.5=CN size 29(shoes inner length 18.5cm)
US size 12.5=CN size 30(shoes inner length 19cm)
US size 13.5=CN size 31(shoes inner length 19.5cm)
US size 1=CN size 32(shoes inner length 20.5cm)
US size 2=CN size 33(shoes inner length 21.5cm)
US size 3=CN size 34(shoes inner length 22cm)
US size 3.5=CN size 35(shoes inner length 22.5cm)
US size 4=CN size 36(shoes inner length 23cm)
US size 5=CN size 37(shoes inner length 23.5cm)
US size 6=CN size 38(shoes inner length 24cm)
US size 7=CN size 39(shoes inner length 24.6cm)
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (6) |
100%
|
4 Stars (0) |
0%
|
3 Stars (0) |
0%
|
2 Stars (0) |
0%
|
1 Star (0) |
0%
|
Arrived in Japan in 18 days. no problem. Cool shoes
Very nice shoes; Nice quality
We came very quickly. Light, odorless, quality-the price of norms. Malomerit exactly on the size, at 33 took 34. On a very narrow leg will be wide.
Thank you for the fast delivery, 11 days to Krasnodar. Sneakers are excellent, the quality and size are all the same as the description. I recommend the store, very satisfied!
very beautiful I love it
Like the description, they came very well, the only thing the rubber on the sole gives off smell.