Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Great product, will be perfect for my dads birthday present.
All good
A little expensive, but it has many parts. Great instructions and excellent quality. Very happy with the purchase.
Fast delivery. Was very well packed. Thanks
This DIY miniature Time Travel caravan arrived undamaged, thanks to 4 layers of bubble wrap. Finally a store who understands a package's rough travel over the world. Thank you! It arrived right in time for Dec.5th. St, Nikolaas, in the Netherlands THE gift-exchange day of the year. Five stars from a happy and grateful buyer.
Hello, well packaged everything is ok, thank you. Good Day to you.
Right and good packing, very protected. Shipping very fast. Everything is perfect.
Super satisfied with this order. Parcel arrived in very good condition.
Just Beautiful! Good and fast store, recommended.
Always perfect as usual in this shop, amazing details, good furnitures, I can't wait to do this wonderful scene! ;-)
I send my quick. Good materials, it's very pretty
excellent quality
It's all right. I think it's all in place. I thought that the basis would be smaller, although I watched the parameters.
7 Perfect *******, extremely well packed, and arrived quite fast. Thanks again to store, already bought more times. Recommend
The first time I ordered from this store and is not disappointed! Fast shipment and fast delivery (to Russia in just 6 days). Everything is very securely packed, it got intact. Thank you, good luck and prosperity to your store!
Great’
love it! im so looking forward to building it. its lovely thank you! X
Received quickly not yet unpacked because I am in the middle of construction of another model but I hate to start
Received this day very very well packaged. It remains to all mounted. Everything looks very nice to do. Received in 15 days
so looking forward to building this one
It is perfect neat packaging. Instructions in English. Very nice. Thank you
Speed in shipping and meets that shown
Except what the structure is, the rest comes all disassembled. We haven't set it up yet but we'll be entertained.
All very well packaged, it's come very fast. We're looking forward to riding it. I don't know the music box melody but it's very pretty. We're excited.