Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Awesome Games This is the second time I order it
Chess is of good quality, without burrs, everything is stolen, made smoothly. I ordered without a box, packed well. Seller recommend
Loved the product, good quality and well before the expected.
nice game, real wood, good quality. satisfied.
Corresponds to the description! In size, be careful-small!
Came before the declared date. Well packed. Quality is super. Corresponds to the description. Very interesting game. Children really like it. I'm happy with the purchase, I do not regret it.
Excellent! Smooth board and sticks. No Burr. That's a great game. I'm delighted!
Excellent game, the quality is also good, sent promptly, it came quickly, to the store Thank you very much!!!
Not arrived in 10 days, though it is very beautiful. Thank you
Everyone liked the game, the whole family play! Slightly inneatly glued, but not critical!
A good game, playing with the whole family, you can even play alone in this way to train memory. Came quickly in the consolidated parcel.
Quality is excellent, delivery is fast
Excellent material. All the pieces fit very well. I'm coming very fast.
Excellent! Congratulations! Thank you very much. Amazing speed!. Excellent quality product
It's a wonderful game. Everything came in integrity. The quality is excellent. Includes a pouch for storage. A pleasant bonus was in the delivery of the courier to the house. Thank you store!!!
The product came very well packaged, shipped quickly and is exactly as described in the ad. The store sent a cute little bag to store the game. My child is having fun with the toy. I am very satisfied with the purchase.
Very nice material. Delivery in 2 weeks. Very good store
Delivery in 10 days (received in 20 days in France) However very nice game with storage pouch. Easy to carry medium size
Parfait
Hello, ordered, pradovets immediately sent, went a month, thank you very much, everything is intact, neatly, well processed, the color is bright colors, I advise)))
Very good purchase good product my children are happy fast delivery
Great quality! Thank you
Only some parts came not glued retained with a slight tilt, nothing ugly or incriminating. Very interesting game for children.
Look forward to my daughter finding out. Very nice product, well packaged and nice wood
Received in time I recommend ++
Very good product. Good finish.
Nice as a game
The material is very good, my son!
Great. Sends fast it's perfect
The goods came quickly, for a week and a half. The quality is excellent! Packed perfectly! Seller recommend!
Received very well packaged, product of very good quality I am super happy!!
The perfect thank you to the store